Terms & Conditions

Acceptable Use Policy

This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with VPS Fast. If you engage in any of the activities prohibited by this AUP document VPS Fast may suspend or terminate your account.

VPSFast's Acceptable Use Policy (the "Policy") for VPSFast is designed to help protect VPSFast, VPSFast's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by VPSFast. VPSFast reserves the right to modify the Policy at any time, effective upon posting.

Prohibited Use of VPSFast Services:

  • 1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
  • 2. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through VPSFast's servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on VPSFast's servers, is prohibited. VPSFast accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
  • 3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by VPSFast customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any VPSFast-hosted domain, or referencing any VPSFast account, is prohibited.
  • 4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
  • 5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.
  • 6. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").
  • 7. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
  • 8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any VPSFast customers or end-users by any means or device.
  • 9. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the VPSFast network or on another provider's network.
  • 10. Using VPSFast's Services to interfere with the use of the VPSFast network by other customers or authorized users.

Customer Responsibility for Customer's Users

Each VPSFast customer is responsible for the activities of its users and, by accepting service from VPSFast, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an VPSFast customer will be forwarded to the VPSFast customer's postmaster for action. If violations of the VPSFast Acceptable Use Policy occur, VPSFast reserves the right to terminate services or take action to stop the offending customer from violating VPSFast's AUP as VPSFast deems appropriate, without notice.

VPSFAST is not required to remedy Defects, and will not be held otherwise, and Service Credits will not be granted in connection with any failure or deficiency caused by or associated with the following, each an “Excluded Cause”:

  • (a) Customer's equipment, software or other technology, including without limitation the Customer's servers;
  • (b) Use of Services other than agreed with VPSFAST, in particular any use in violation of the Agreement;
  • (c) Actions, omissions or interventions by Customer or its agents, contractors or vendors, including without limitation, any negligence or willful misconduct;
  • (d) Any third party's actions or interventions;
  • (e) Scheduled Maintenance, emergency maintenance or Customer-requested service interruptions;
  • (f) The suspension, interruption or termination of Services in accordance with the Agreement.

Refund Policy

Refunds are available for virtual private servers within 3 days from the signup date. Licenses, IP addresses, SSLs, management services and addition of funds to the account are not eligible for refunds. Issuing a dispute or chargeback will result in suspension and/or termination of your account including all related services. Your personal details may also be reported to FraudRecord or law enforcement agencies.

Copyright Infringement

Unauthorised storage, distribution or replication of copyrighted content is forbidden. VPSFast is not responsible for copy-right infringements caused by what the Customer hosted on VPSFast's servers. Customers are to respond to any abuse, blacklist or DMCA reports within 48 hours or the service may be suspended.

Resource usage limits

A VPS or Virtual Private Server is a shared environment with users or other containers. This means that excessive CPU, network and I/O abuse will cause issues for other customers on the same node. We do not place hard limits on these resources, however common sense is expected. Any VPS abusing their resources may be shut down, rebooted or suspended without warning. DDoS attacks, flooding and port scanning are not allowed. Common sense is also expected, please do not do anything you would not feel comfortable using on your own internet connection.

Constant CPU usage should be kept below half the number of CPU cores in load. For example, if your VPS has 4 CPU cores, then your overall load should be kept below 2.00. This does not apply to short bursts.

Banned services

The following services are banned on our network: DoS attacks, escessive port scanning, Botnets, TOR relays and exits (Please ASK first, we will more than likely say yes!), Illegal downloads/Piracy, Nested Virtualization (example: QEMU within a VPS instance), Spamming, Virtual currency mining, virtual currency clients (please ASK first), AtHome Software, IP spoofing, CrystalMines, HYIP websites, Booter/Stresser websites, HitLeap or any traffice generation tools (Please ASK first). The program nixstats is also not allowed, due to it's high CPU and IO usage.


We do not claim or guarantee the availability of backups, or of our DDoS protection system. SLA credit or free service may be given in case of downtime or other disruptions, please ticket to request this.


VPSFast reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. Customers can cancel service pursuant to the terms of their contract by email or through the client area with a minimum of 5 days prior to the renewal date of the service. Only authorized contacts/individuals can cancel an account. Unless client specifies a termination date, accounts will be terminated upon notice. All outstanding invoices must be paid in full prior to requesting cancellation.

When you cancel and you have enabled a Paypal automatic payment you need to cancel that automatic payment in Paypal, they do not allow us to do this. If you fail to do this we will not be responsible and will not refund any amounts that you then pay in error.

This Terms and Conditions may be modified from time to time. Changes will be updated on the website without notification. We request that you check this page periodically to stay updated on our privacy policy.