This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with VPS Fast. If you engage in any of the activities prohibited by this AUP document VPS Fast may suspend or terminate your account.
VPSFast's Acceptable Use Policy (the "Policy") for VPSFast is designed to help protect VPSFast, VPSFast's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by VPSFast. VPSFast reserves the right to modify the Policy at any time, effective upon posting.
Each VPSFast customer is responsible for the activities of its users and, by accepting service from VPSFast, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an VPSFast customer will be forwarded to the VPSFast customer's postmaster for action. If violations of the VPSFast Acceptable Use Policy occur, VPSFast reserves the right to terminate services or take action to stop the offending customer from violating VPSFast's AUP as VPSFast deems appropriate, without notice.
VPSFAST is not required to remedy Defects, and will not be held otherwise, and Service Credits will not be granted in connection with any failure or deficiency caused by or associated with the following, each an “Excluded Cause”:
Refunds are available for virtual private servers within 3 days from the signup date. Licenses, IP addresses, SSLs, management services and addition of funds to the account are not eligible for refunds. Issuing a dispute or chargeback will result in suspension and/or termination of your account including all related services. Your personal details may also be reported to FraudRecord or law enforcement agencies.
Unauthorised storage, distribution or replication of copyrighted content is forbidden. VPSFast is not responsible for copy-right infringements caused by what the Customer hosted on VPSFast's servers. Customers are to respond to any abuse, blacklist or DMCA reports within 48 hours or the service may be suspended.
A VPS or Virtual Private Server is a shared environment with users or other containers. This means that excessive CPU, network and I/O abuse will cause issues for other customers on the same node. We do not place hard limits on these resources, however common sense is expected. Any VPS abusing their resources may be shut down, rebooted or suspended without warning. DDoS attacks, flooding and port scanning are not allowed. Common sense is also expected, please do not do anything you would not feel comfortable using on your own internet connection.
Constant CPU usage should be kept below half the number of CPU cores in load. For example, if your VPS has 4 CPU cores, then your overall load should be kept below 2.00. This does not apply to short bursts.
The following services are banned on our network: DoS attacks, escessive port scanning, Botnets, TOR relays and exits (Please ASK first, we will more than likely say yes!), Illegal downloads/Piracy, Nested Virtualization (example: QEMU within a VPS instance), Spamming, Virtual currency mining, virtual currency clients (please ASK first), AtHome Software, IP spoofing, CrystalMines, HYIP websites, Booter/Stresser websites, HitLeap or any traffice generation tools (Please ASK first). The program nixstats is also not allowed, due to it's high CPU and IO usage.
We do not claim or guarantee the availability of backups, or of our DDoS protection system. SLA credit or free service may be given in case of downtime or other disruptions, please ticket to request this.
VPSFast reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. Customers can cancel service pursuant to the terms of their contract by email or through the client area with a minimum of 5 days prior to the renewal date of the service. Only authorized contacts/individuals can cancel an account. Unless client specifies a termination date, accounts will be terminated upon notice. All outstanding invoices must be paid in full prior to requesting cancellation.
When you cancel and you have enabled a Paypal automatic payment you need to cancel that automatic payment in Paypal, they do not allow us to do this. If you fail to do this we will not be responsible and will not refund any amounts that you then pay in error.