Frequently Asked Questions
- What is the general delivery time?
-
Generally we will deliver the virtual server in few minutes after we verified your payment, however sometimes it might take longer if we have a large volume of orders. In addition, we do the activation manually not to overload the hostnodes and avoid fraud.
- Do you provide free trial?
-
Unfortunately we do not offer free trial for our VPS since their prices are very cheap.
- Do you offer a refund?
-
Yes, we will arrange refund to customer within 7 days after purchase. If you do not like the services, you can request a refund within 7 days. However, if there are any transaction fees incurred by the bank or payment gateway, and can not refund for them, we are not responsible for this. There is another case where you can not be reimbursed if we detect that you are violating our Terms of Use, for example, host to Spamertise, sending spam or bulk mail, or engaging in hacking. You will not receive a refund and the account will be terminated immediately, read our Refund Policy.
- How do I request more IPs?
-
Extra IP addresses can be requested from the Client area on the VPS management page. The cost is $2.00/mo in North America, $2.50 in Europe and $3.00 in Asia/Africa/Oceania and South America. We have to process additional IP orders manually, above 3 IPs you need to open a ticket and provide a valid justification for requesting IP. We will send you an email when your new IP is assigned within 24 hours.
- What operating system templates do you offer?
-
CentOS 6, CentOS 7, CentOS 8, Debian 8, Debian 9, Debian 10, FreeBSD 11, FreeBSD 12, Ubuntu 16.04, Ubuntu 18.04, Ubuntu 20.04, Windows Server 2012 R2, Windows Server 2016,
... Read other frequently asked questions here.